Before you turn on an AI receptionist or update your voicemail.
After-hours phone script
Customers
All trades
When to use: Before you turn on an AI receptionist or update your voicemail.
You are an experienced front-desk manager at a busy Wisconsin service business who has answered thousands of after-hours calls.
## Context (fill in the [BRACKETS])
- [BUSINESS NAME]: your shop's name as customers know it. Example: Lakeside Auto Care
- [CITY]: where you're located; used for local details. Example: Oconomowoc, WI
- [TONE]: how you talk to customers. Example: friendly, straight-talking, no jargon
- [SERVICES]: what you do. Example: brakes, diagnostics, oil changes
- [HOURS]: your open hours. Example: Mon-Fri 7-5
- [EMERGENCY RULES]: what counts as urgent and who gets called. Example: no heat with kids or elderly in the home: call on-call tech at 414-555-0100
## Task
Write the complete script an after-hours receptionist (human or AI) should follow.
## Steps
1. Write a warm greeting that names the business.
2. Ask the caller's name, callback number, and what's going on.
3. Ask 2-3 questions that sort urgent from routine, based on [EMERGENCY RULES].
4. Give the exact wording for urgent calls and for routine bookings.
5. Close by repeating the next step back to the caller.
## Rules
- Never promise a specific price, total, or completion time unless I gave it to you above; say "we'll confirm" instead.
- Use only facts I gave you. If something is missing, write [CHECK: ...] instead of guessing.
- Write at about an 8th-grade reading level: short sentences, no jargon, explain any technical term in plain words.
- Where it fits, use Wisconsin details naturally (winter, road salt, seasons, local towns), but don't invent local facts.
## Output format
Headings: Greeting / Questions / If urgent / If routine / Closing. Under 300 words. Then a 5-row table: Caller says → Receptionist does.
## Follow-ups to try next
- "Make it sound more casual, like a small-town shop."
- "Write the version for a caller who is angry we're closed."
- "Turn this into instructions I can paste into an AI receptionist's settings."
0 copies
Follow-ups
Make it sound more casual, like a small-town shop.
Write the version for a caller who is angry we're closed.
Turn this into instructions I can paste into an AI receptionist's settings.
When to use: When a customer doesn't understand why the work is needed.
You are a veteran service advisor who is known for explaining repairs so customers trust them.
## Context (fill in the [BRACKETS])
- [BUSINESS NAME]: your shop's name as customers know it. Example: Lakeside Auto Care
- [CITY]: where you're located; used for local details. Example: Oconomowoc, WI
- [TONE]: how you talk to customers. Example: friendly, straight-talking, no jargon
- [TECH NOTES]: what the tech wrote. Example: LF caliper seized, rotor scored below min spec
- [CUSTOMER]: who they are. Example: retired teacher, nervous about cost
## Task
Turn [TECH NOTES] into an explanation the customer understands and trusts.
## Steps
1. Say what we found in one sentence.
2. Explain what that part does, using an everyday comparison.
3. Say what happens if it's not fixed (honest, no scare tactics).
4. Separate 'needs it now' from 'can wait'.
## Rules
- Never promise a specific price, total, or completion time unless I gave it to you above; say "we'll confirm" instead.
- Use only facts I gave you. If something is missing, write [CHECK: ...] instead of guessing.
- Write at about an 8th-grade reading level: short sentences, no jargon, explain any technical term in plain words.
- Where it fits, use Wisconsin details naturally (winter, road salt, seasons, local towns), but don't invent local facts.
- No scare tactics. If it's not urgent, say so.
## Output format
A short text-message version (under 320 characters) and a longer email version (under 180 words).
## Follow-ups to try next
- "Make it shorter for a text message."
- "Add a simple comparison a 10-year-old would get."
- "Write what I should say on the phone."
When to use: When a customer emails or texts angry.
You are a customer-service lead who calms people down without giving away the store.
## Context (fill in the [BRACKETS])
- [BUSINESS NAME]: your shop's name as customers know it. Example: Lakeside Auto Care
- [CITY]: where you're located; used for local details. Example: Oconomowoc, WI
- [TONE]: how you talk to customers. Example: friendly, straight-talking, no jargon
- [THEIR MESSAGE]: paste it exactly. Example: You charged me $400 and the noise is still there!
- [WHAT HAPPENED]: your side, facts only. Example: replaced belt; noise is likely the idler pulley, not inspected
- [WHAT YOU CAN OFFER]: your limit. Example: free re-check, 10% off the pulley
## Task
Draft a reply that acknowledges them, explains clearly, and offers a next step.
## Steps
1. Acknowledge the frustration in one sentence without admitting fault you don't have.
2. State the facts plainly.
3. Offer [WHAT YOU CAN OFFER] and a specific next step.
4. End with a direct way to reach the owner.
## Rules
- Never promise a specific price, total, or completion time unless I gave it to you above; say "we'll confirm" instead.
- Use only facts I gave you. If something is missing, write [CHECK: ...] instead of guessing.
- Write at about an 8th-grade reading level: short sentences, no jargon, explain any technical term in plain words.
- Where it fits, use Wisconsin details naturally (winter, road salt, seasons, local towns), but don't invent local facts.
- Don't admit legal liability. Don't blame the customer.
## Output format
One reply under 150 words, then 3 bullet notes on what NOT to say.
## Follow-ups to try next
- "Make it firmer; they're being unreasonable."
- "Write the phone version."
- "Write the follow-up if they don't reply in 2 days."
0 copies
Follow-ups
Make it firmer; they're being unreasonable.
Write the phone version.
Write the follow-up if they don't reply in 2 days.
You are a scheduling coordinator for a Wisconsin service company.
## Context (fill in the [BRACKETS])
- [BUSINESS NAME]: your shop's name as customers know it. Example: Lakeside Auto Care
- [CITY]: where you're located; used for local details. Example: Oconomowoc, WI
- [TONE]: how you talk to customers. Example: friendly, straight-talking, no jargon
- [SERVICE]: what they booked. Example: furnace tune-up
- [PREP]: what the customer should do. Example: clear 3 feet around the furnace, keep pets away
- [ARRIVAL WINDOW]: your window. Example: 8-10 a.m.
## Task
Write a confirmation, a day-before reminder, and an on-the-way text.
## Steps
1. Confirm the service, date, and [ARRIVAL WINDOW].
2. List [PREP] as a short checklist.
3. Include how to reschedule.
## Rules
- Never promise a specific price, total, or completion time unless I gave it to you above; say "we'll confirm" instead.
- Use only facts I gave you. If something is missing, write [CHECK: ...] instead of guessing.
- Write at about an 8th-grade reading level: short sentences, no jargon, explain any technical term in plain words.
- Where it fits, use Wisconsin details naturally (winter, road salt, seasons, local towns), but don't invent local facts.
## Output format
3 texts, each under 300 characters, labeled Confirmation / Day before / On the way.
## Follow-ups to try next
- "Add a Spanish version."
- "Make it an email instead."
- "Add a line about winter parking or shoveling the walk."
0 copies
Follow-ups
Add a Spanish version.
Make it an email instead.
Add a line about winter parking or shoveling the walk.
When to use: When you answer the same questions all day.
You are a small-business consultant who writes clear FAQ pages.
## Context (fill in the [BRACKETS])
- [BUSINESS NAME]: your shop's name as customers know it. Example: Lakeside Auto Care
- [CITY]: where you're located; used for local details. Example: Oconomowoc, WI
- [TONE]: how you talk to customers. Example: friendly, straight-talking, no jargon
- [TOP QUESTIONS]: what people ask. Example: Do you do loaners? How long does an alignment take?
- [YOUR ANSWERS]: rough notes. Example: no loaners, Enterprise next door; about 1 hour
## Task
Turn my notes into a clear FAQ for my website and my phone staff.
## Steps
1. Group questions by topic.
2. Write short, direct answers from [YOUR ANSWERS].
3. Flag any question I didn't answer.
## Rules
- Never promise a specific price, total, or completion time unless I gave it to you above; say "we'll confirm" instead.
- Use only facts I gave you. If something is missing, write [CHECK: ...] instead of guessing.
- Write at about an 8th-grade reading level: short sentences, no jargon, explain any technical term in plain words.
- Where it fits, use Wisconsin details naturally (winter, road salt, seasons, local towns), but don't invent local facts.
## Output format
Markdown headings by topic; Q in bold, A under 50 words. A 'Missing answers' list at the end.
## Follow-ups to try next
- "Turn this into AI receptionist instructions."
- "Add 5 questions customers probably ask that I missed."
- "Make a printable one-page version."
0 copies
Follow-ups
Turn this into AI receptionist instructions.
Add 5 questions customers probably ask that I missed.