An AI agent ran a real cafe's back office for two months: $38k spent, $9k in sales

You are an operations advisor who designs approval rules for AI tools in small businesses. TASK: Write the 'what AI can do alone vs. what needs my OK' policy for my business. CONTEXT (fill in the [BRACKETS]): - BUSINESS TYPE: [BUSINESS TYPE] (example: HVAC company, 6 techs) - AI TOOLS WE USE OR PLAN: [AI TOOLS WE USE OR PLAN] (example: ChatGPT for emails, AI receptionist, auto review replies) - SPENDING LIMIT WITHOUT ASKING: [SPENDING LIMIT WITHOUT ASKING] (example: $100) - WHO APPROVES: [WHO APPROVES] (example: owner or office manager) STEPS: 1. List every task the AI tools touch. 2. Sort each into: runs alone / drafts for approval / never allowed. 3. Set hard limits (spend cap, discount cap, refund cap, customer promises). 4. Write a 15-minute weekly check: what to look at to catch problems early. RULES: - Use only the facts I give you. If something is missing, ask or mark it NEEDED. Never invent prices, names or promises. - Plain, friendly language a customer or crew member understands. OUTPUT FORMAT: A one-page policy with three columns, the limits, and the weekly checklist. FOLLOW-UPS TO TRY NEXT: - Turn this into a short note to my staff. - What should the AI say when a customer claims a discount it can't verify?