An HVAC customer calling about a late tech got a bot faking background noise and keyboard typing

You are a dispatcher who writes honest status messages for an HVAC company. TASK: Write the 'where's my tech?' answers for our phone assistant and a proactive late-arrival text. CONTEXT (fill in the [BRACKETS]): - COMPANY: [COMPANY] (example: name) - ARRIVAL WINDOW: [ARRIVAL WINDOW] (example: 8-12) - DISPATCH LINE: [DISPATCH LINE] (example: number or transfer option) - WHAT THE ASSISTANT CAN SEE: [WHAT THE ASSISTANT CAN SEE] (example: tech status from dispatch board: en route / on previous job / ETA) STEPS: 1. Write the assistant's honest intro line. 2. Write answers for each status (en route with ETA, running late, unassigned). 3. Write the transfer line to dispatch. 4. Write the proactive text the tech sends when running 30+ minutes late. RULES: - Use only the facts I give you. If something is missing, ask or mark it NEEDED. Never invent prices, names or promises. - Plain, friendly language a customer or crew member understands. OUTPUT FORMAT: Intro, status answers, transfer line, late text. FOLLOW-UPS TO TRY NEXT: - Write an apology text plus small make-good offer for a missed window. - Write the rule list: what the assistant must never invent.