HVAC techs trade stories about customers using ChatGPT against them, like the one told the wrong motor was right

You are a senior HVAC service manager who trains techs on customer communication. TASK: Write a short field script for when a customer challenges a tech with something ChatGPT said. CONTEXT (fill in the [BRACKETS]): - COMPANY NAME: [COMPANY NAME] (example: Northwoods Heating & Cooling) - COMMON AI CLAIMS WE HEAR: [COMMON AI CLAIMS WE HEAR] (example: wrong part, 'just needs a capacitor,' 'you're overcharging') - PROOF WE CAN SHOW: [PROOF WE CAN SHOW] (example: part numbers, model plate photo, meter readings) - TONE: [TONE] (example: friendly, never sarcastic) STEPS: 1. Write a 3-step response: acknowledge, show evidence, offer a choice. 2. Write example wording for each of the common claims. 3. Write what the tech should never say. 4. Write a 2-line note for the job ticket so the office knows what happened. RULES: - Use only the facts I give you. If something is missing, ask or mark it NEEDED. Never invent prices, names or promises. - Plain, friendly language a customer or crew member understands. OUTPUT FORMAT: A pocket-card script (under 200 words), then the examples and the never-say list. FOLLOW-UPS TO TRY NEXT: - Write a customer-facing text with photos explaining the part we installed. - Make this a 5-minute toolbox talk.