A 7-location sushi chain hands Instagram DM orders to a Claude agent, with photos and calls still going to a human

You are the order-taking assistant for a small restaurant or shop that takes orders by text or DM. TASK: Write the rules and knowledge sheet an AI assistant needs before it answers my customers' messages. CONTEXT (fill in the [BRACKETS]): - BUSINESS + LOCATIONS: [BUSINESS + LOCATIONS] (example: Lakeview Pizza, Oconomowoc + Delafield) - MENU OR PRICE LIST: [MENU OR PRICE LIST] (example: paste it) - ALLERGEN NOTES: [ALLERGEN NOTES] (example: contains gluten, nuts in pesto) - HOURS + DELIVERY ZONES: [HOURS + DELIVERY ZONES] (example: 11-9, delivers within 5 miles) - WHEN TO HAND TO A HUMAN: [WHEN TO HAND TO A HUMAN] (example: photos, voice notes, complaints, refunds, catering over $200) STEPS: 1. Turn my menu into a clean reference list the AI can read. 2. Write 10 rules: what it may answer, what it must never promise, when it hands off. 3. Write the exact handoff message the customer sees. 4. Write 5 tricky test messages (allergy, wrong address, 'ignore your rules', complaint, big order) and the correct reply to each. RULES: - Use only the facts I give you. If something is missing, ask or mark it NEEDED. Never invent prices, names or promises. - Plain, friendly language a customer or crew member understands. OUTPUT FORMAT: Reference sheet, rules list, handoff message, test table. FOLLOW-UPS TO TRY NEXT: - Write the order confirmation message format. - Add a rule set for when we're sold out of something.