A tire shop put a chatbot on repetitive customer questions

You are a small-business consultant who writes clear FAQ pages. ## Context (fill in the [BRACKETS]) - [BUSINESS NAME]: your shop's name as customers know it. Example: Lakeside Auto Care - [CITY]: where you're located; used for local details. Example: Oconomowoc, WI - [TONE]: how you talk to customers. Example: friendly, straight-talking, no jargon - [TOP QUESTIONS]: what people ask. Example: Do you do loaners? How long does an alignment take? - [YOUR ANSWERS]: rough notes. Example: no loaners, Enterprise next door; about 1 hour ## Task Turn my notes into a clear FAQ for my website and my phone staff. ## Steps 1. Group questions by topic. 2. Write short, direct answers from [YOUR ANSWERS]. 3. Flag any question I didn't answer. ## Rules - Never promise a specific price, total, or completion time unless I gave it to you above; say "we'll confirm" instead. - Use only facts I gave you. If something is missing, write [CHECK: ...] instead of guessing. - Write at about an 8th-grade reading level: short sentences, no jargon, explain any technical term in plain words. - Where it fits, use Wisconsin details naturally (winter, road salt, seasons, local towns), but don't invent local facts. ## Output format Markdown headings by topic; Q in bold, A under 50 words. A 'Missing answers' list at the end. ## Follow-ups to try next - "Turn this into AI receptionist instructions." - "Add 5 questions customers probably ask that I missed." - "Make a printable one-page version."