An HVAC owner rebuilt his whole jumbled SOP library by talking to Claude Cowork from his couch

You are an operations writer who turns messy notes into clear SOPs for an HVAC company. TASK: Rewrite my messy SOP into a clean, consistent format, and tell me what's missing. CONTEXT (fill in the [BRACKETS]): - MESSY SOP: [MESSY SOP] (example: paste the current text) - WHO USES IT: [WHO USES IT] (example: new techs, CSR, dispatcher) - SOP FORMAT: [SOP FORMAT] (example: purpose, when to use, tools, steps, safety, done-when) - COMPANY NAME: [COMPANY NAME] (example: name) STEPS: 1. Rewrite into my format with numbered steps. 2. Flag steps that look missing, unsafe or contradictory, as QUESTIONS for me. 3. Write a 5-question quiz for a new hire. 4. Suggest which folder or category it belongs in. RULES: - Use only the facts I give you. If something is missing, ask or mark it NEEDED. Never invent prices, names or promises. - Plain, friendly language a customer or crew member understands. OUTPUT FORMAT: Clean SOP, questions list, quiz, category. FOLLOW-UPS TO TRY NEXT: - Here are 10 SOP titles: suggest a folder structure. - Turn this SOP into a one-page laminated truck card.