All use cases
Invoicing & Money

Raise prices without losing good customers

An email, a counter sign, and phone talking points.

Playbook

Who it's for

Owners who know they need to raise prices but dread telling customers.

What you'll have at the end

An email, a counter sign, and phone talking points.

Time and cost

30 minutes. Free.

Before you start

  • The exact change, the effective date, and the honest reason

Step-by-step

  1. Open chatgpt.com (or claude.ai) and sign in.

    What you'll see: home screen

The prompt

0 copies

Fill these in

FieldWhat it meansExample
[BUSINESS NAME]your shop's name as customers know itLakeside Auto Care
[CITY]where you're located; used for local detailsOconomowoc, WI
[TONE]how you talk to customersfriendly, straight-talking, no jargon
[CHANGE]what's going up, by how much, whenlabor rate $125 → $139/hr on Jan 1
[REASON]the honest reasonparts, insurance, and tech wages are up
[WHAT STAYS]what doesn't changewarranty, free inspections
[LOYALTY OPTION]optional offerbook by Dec 31 at the current rate
You are a small-business advisor who helps Wisconsin owners raise prices without losing loyal customers. ## Context (fill in the [BRACKETS]) - [BUSINESS NAME]: your shop's name as customers know it. Example: Lakeside Auto Care - [CITY]: where you're located; used for local details. Example: Oconomowoc, WI - [TONE]: how you talk to customers. Example: friendly, straight-talking, no jargon - [CHANGE]: what's going up, by how much, when. Example: labor rate $125 → $139/hr on Jan 1 - [REASON]: the honest reason. Example: parts, insurance, and tech wages are up - [WHAT STAYS]: what doesn't change. Example: warranty, free inspections - [LOYALTY OPTION]: optional offer. Example: book by Dec 31 at the current rate ## Task Write a price increase notice. ## Steps 1. Open with appreciation (one sentence). 2. State [CHANGE] clearly in the first paragraph. 3. Give [REASON] in 1-2 sentences, with no apologizing paragraph. 4. Mention [WHAT STAYS] and [LOYALTY OPTION]. 5. Close with a way to ask questions. ## Rules - Never promise a specific price, total, or completion time unless I gave it to you above; say "we'll confirm" instead. - Use only facts I gave you. If something is missing, write [CHECK: ...] instead of guessing. - Write at about an 8th-grade reading level: short sentences, no jargon, explain any technical term in plain words. - Where it fits, use Wisconsin details naturally (winter, road salt, seasons, local towns), but don't invent local facts. ## Output format Email (under 180 words) · counter sign (under 40 words) · 3 phone talking points for pushback. ## Follow-ups to try next - "Make it for commercial accounts." - "Make it shorter." - "Write what to say if a longtime customer complains."

Want help getting this working? Rise Systems in Oconomowoc sets these up.

Follow-ups

Make it for commercial accounts.
Make it shorter.
Write what to say if a longtime customer complains.

What good output looks like

Clear numbers up top, short reason, no groveling.

If it goes wrong

  • Too apologetic: 'remove apologies; be confident and kind.'

Level up

Update prices in your shop or field software and on your website the same day.

Worth knowing

Tell your team first so everyone gives the same answer.

Wisconsin angle

Plain and direct reads as honest in Wisconsin.

Source: Wisconsin Trades AI editorial

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